Our refund policy is a strict 100% satisfaction guarantee with our programming subscriptions through Big NC Tennis website.
Only damaged goods are eligible for returns, the drop ship company that handles our items is Printify and they do not accept refunds for “wrong orders” on size or color.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Contact us at email@example.com subject line “Refund / Return” for questions related to refunds or returns.